Sunday, December 29, 2013

Some thoughts on negotiation skills (+ more on non-verbal communication observations)

You get what you negotiate
According to Joseph Rose, “Negotiation is not an option in today’s world”, especially for those, who understandably aim to achieve the best possible outcome in any situation, while avoiding arguments and leaving both parties satisfied. Negotiation skills are the “must-have skills” nowadays because they can be very helpful in succeeding and reaching the agreements, which will prevent people to feel the barriers in future communications. Negotiation often takes place in situations, when we are trying to determine a salary increase, or when we are purchasing things at the most satisfying price, etc.

One of the strategies that I found very useful is the one that discusses the significance of an emotional aspect of negotiations. We not only have to be in a positive mood, whenever we are trying to start negotiation, but we also need to be attentive to the emotions of a person we are talking to. It is important to consider the needs, aims and beliefs of individuals we are negotiating to. By understanding their feelings you will be in control of any situation, and it will be easy to decide whether to start, finish or postpone the discussion. I was looking for more tips that can help me to find the connection of people’s behavior to their intentions during the negotiations. According to Anne Warfield, from a study of over 2000 negotiations, not one achieved an agreement, if at least one person started negotiation with his crossed legs/arms. People just say that they are comfortable sitting in this position, but most of the time it just means that they are not willing or ready to listen to what you have to say. Also, it is important to notice that the negotiation will usually end successfully if you create a cozy and relaxed atmosphere by showing your excitement and enthusiasm.